Shipping Services & Refund Policy

We work with dedication to fulfilling your needs and we ensure that your order should be delivered to your place as soon as feasible. More than 90 percent of confirmed orders picked, packed and shipped within 24 hours of the order being placed. We offer better shipment and packaging facilities to meet the needs of our customers on time. While processing your orders, we constantly remain in touch with you over the phone, email, and SMS to keep you updated. Delivery charges will fluctuate depending upon the amount of the products; the charges are pointed out on the product page along with other details of the medicines and healthcare products.

  • For normal shipping facility, we generally charge 25 $ where the products are delivered within 5 to 6 working days.
  • For express shipping facility, we usually charge 100 $ where it takes 2 to 3 days to deliver the products.

At USgenericMart.com, it is our continuous attempt to provide our customers with the high-class products at the economical rates. If for some reason, you are not satisfied with your purchase, you may return or exchange it in its original condition within few days from the date of delivery or pick up for a reimbursement or exchange. We request our customers do not accept delivery of the item if the outer packaging appears damaged or any way tampered with.

Returns Procedure:

If the medicines or healthcare products received are defective or damaged, not as described or expired, then you can return the products. You can raise a request for substitution on our website along with snap pictures of the products within the suitable return policy periods of days. After summiting substitution request, you are going to receive an email at your registered email address. The same identical product should be replaced as soon as possible.

Cancellation of order:

Once you did with your transaction or payment, then your order cannot be canceled. Exclusive of the cases when a product is out of stock and you made complete payment to purchase a product, then your order will automatically be canceled. We take at least 7 working days to return the amount once we receive the bank account details from your side.

Refunds:

Your payment is refunded only in the case where here is an inventory mismatch from our side. We are not going to entertain any other cases. We take at least 7 working days to return the amount once we receive the bank account details from your side.